Sign In
Why can't I sign in?
Have you registered? Seriously, you must register in order to sign in. If you have registered and you still cannot log in then check and double-check your username and password. Usually this is the problem.
I've forgotten/lost my password!
Go to the Forgotten Password page on the web site and enter your email details to get a new password sent to your inbox.
How do I change my password?
First you need to sign in. Go to the Change Password page and type in your old and new password.
Registration
Why do I need to register?
You need to register in order to post comments on the forums and to enter competitions.
Do I need to sign out after using the site?
No but it is recommended. In any case when you close your browser you are automatically logged out.
What's the go with the sms/emails?
Occasionally TEN will send out sms/email messages regarding competitions and special offers. You can ask not to receive these, however it's free and stuff that we think you'll really enjoy. If you don't want to receive any of these messages, simply change your preferences in your account information.
Why do you need my postcode?
We want to know which parts of Australia our loyal members are from.
When I register, it won't accept my username.
The username you are entering has already been taken. Try another username. It also has to be less than 15 characters.
It won't accept my password.
The password you are entering is not long enough. Your password needs to be at least 6 characters.
It won't accept my phone number.
The phone number you are entering is not long enough. Try entering your phone number with your area code included (10 digits in total, eg 02 12345678)
Avatars
What is an avatar?
An avatar is a character that you can personalise and use when interacting with the TEN forums.
Do I need an avatar?
No you don't. If you would like one, head to your personal profile settings. Try to choose one that fits your personality.
Can I create my own avatar?
Unfortunately you have to choose one of ours for copyright reasons. We hope to provide a wider range in the future.
Terms and Conditions
Why do I need to accept the terms and conditions?
This is a legal requirement to ensure we agree on the conditions by which you access the site. If you don't agree, that's fine, but you can't become a member.
To read over the Terms and Conditions please click here.
General
I have dial-up Internet. Why is the site so slow?
Firstly, congratulations on making it this far. Due to the large amount of video and high-resolution images we're providing on the site, we recommend you have some form of broadband Internet to use the site as intended. If you have a slow connection but are committed, you can still use the site but you will have to have some patience.
Click tools -> internet options, then click on the advanced tab, scroll down to multimedia, and untick "show pictures". This way it will be a little quicker, but it will also mean you don't get to see images.
I've got great Internet, but the site is still slow. What's up with that?
There are many other reasons why this might be the case. The site may be experiencing excessive demand or the servers may be having issues. It may also be a problem with your Internet connection. Whatever the case, if the problem is at our end we will no doubt be fixing it as best we can, however if it is a recurring problem then pop it into the feedback topic in the contact us forum and we'll do our best.
Video Player
I have received a "Sorry, this video doesn't seem to be available" message.
The media that you have requested is unavailable or no longer exists.
What software do I need to watch videos?
You will need the following software installed on your computer:
• Internet Explorer 6.0 or above, Firefox 1.5 or above, or Safari 2.0 or above
• JavaScript and Cookies must also be enabled
• Adobe Flash Player 9.0.115 or above
• Microsoft Windows XP SP2, Microsoft Windows Vista, Macintosh OS X or Linux
Buttons on my media player don't work.
Refresh the page that the media player is on.
I have received an "Authorise error" message.
There has been a problem trying to authorise your view of this media. Please check that you are connected to the internet and try restarting your browser. If this error persists please contact support.
I have received a "Service Error" message.
There has been a problem connecting to the server. Please check that you are connected to the internet and try restarting your browser. If this error persists please contact support.
I have received a "Seek failed" message.
The player was unable to go to the part of the media that you have requested. Please first try refreshing the page and then restarting your browser. If this error persists please contact support.
I have received a "Stream Connection Error" or "Stream Media Error" message.
There has been a problem trying to connect to the streaming server to download the media. Please check that you are still connected to the internet and try restarting your browser. If this error persists please contact support.
I have received a "Sorry an error has occurred" message.
Something unexpected has happened. Please refresh the page. If this error persists please contact support.
I have received a "Sorry, this content is only available in 'X' " message.
Due to licensing requirements, media is only available in certain countries. If you believe you should be able to view the media please contact support.
The video keeps buffing / The video is jumpy.
Constant buffering is normally caused by your internet connections bandwidth. Here is a list of suggested solutions:
• Make sure that there are not any other applications hogging your internet connection such as bit torrents or other streaming videos.
• Test your connection speed using http://www.speedtest.net/. The media player requires a download speed of at least 128Kb/s to run a low quality stream.
• Change the quality setting on the media player. Lower quality videos do not use as much bandwidth.
• If your connection speed appears to be fine it could be being caused by another application using all of the CPU resources on your computer. Try closing other application that you have running.
If I have 2 monitors why can't I run full screen on one and work in the other screen at the same time?
This is currently a limitation with the Adobe Flash Player. You can maximize the pop out player instead. This will achieve a similar effect and allow you to work on the other monitor.
I can't hear any sound.
There can be many reasons why you may not be hearing any sound, here is a list of suggested solutions:
• Check that the media payer has not been muted and that the volume is turned up high enough. You are able to change the volume on the media player by clicking on the speaker icon and moving the slider. A speaker with a line through it indicates that the media player has been muted.
• Check that your computers sound has not been muted. On windows click on the speaker icon in the bottom right corner of your screen in the system tray. On Mac click the speaker icon located in the top right hand corner of the screen.
• See if you are able to hear sounds from another application such as iTunes.
• Try restarting your browser.
• Upgrade flash, go to the Install Adobe Flash Player page and follow the instructions.
It's telling me to install/upgrade flash.
To install or upgrade flash go to the Install Adobe Flash Player page and follow the instructions.
I can't see the media player.
The media players requires flash version 9.0.124 or higher. To see what version of flash you have installed go to the Version test for Adobe Flash Player page, follow the instructions on this page or go to Install Adobe Flash Player to install or upgrade your flash player.
Competitions
Do I need to be registered to enter a competition on the Ready Steady Cook website?
Yes you do. All of the competitions on the website are exclusively open to our members only. To enter, simply register with the
website and log on to access the competition entry button
I want to enter lots of times but I can't. Is something wrong?
No, all of our competitions have set Terms and Conditions which state the number of times a member can enter on any given day. You might have
just reached your daily limit so come back tomorrow and enter again!
My children and I are all members on the site. Can we all enter the competitions?
Yes you can all enter but in some cases there may only be one prize allowed per household. Check the individual T&C for more details.
How can I find out if I won a competition?
If you are a major winner you will be contacted by phone and/or mail. We will also advertise major competition winners on the website after
the draw so check back regularly for winner announcements. Also winners of prizes over $100 are published in The Australian Newspaper within 14 days of the draw. Check the individual T&C for the exact publication date.
The competition says I need to be over 18 to enter but I am only 16, can I still enter?
No, an age limit has been set for a reason, most likely to do with redeeming the prize. Ask your parents to enter instead.
